Salesforce Consulting & Implementation

Build relationships and grow revenue with a single source of truth.

Maximize your Salesforce ROI with USSG Expert Services

USSG Salesforce consulting services, is our own unique way of providing specialized & personalized advice by some of our experienced CRM professionals to businesses like you who are looking to be future ready using the Salesforce platform. Our consultancy covers a range of solutions, Viz, the information & knowledge needed by the business to take the right CRM decision, Gap analysis of the existing Salesforce org, support the current/future business needs, customizing, integrating & deploying new Salesforce tools etc.

With our experience-driven “show and tell” approach, we help customers reimagine and visualize better solutions while accelerating their speed to value through our tailored accelerators and frameworks. Our experts start each engagement with a custom demo featuring all the smart features that can be used by your teams across departments, then using face-to-face collaborative interviews with each stakeholder of the business to understand the business processes, the current pain points, and opportunities to automate the entire process and avoid any human interventions as much as possible. Our Salesforce consulting services assist businesses of all sizes to streamline your operations, enhance client engagement, fuel revenue growth and harness the power of Salesforce.

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Over 150,000 companies, both big and small, are growing their business with Salesforce across the globe

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Salesforce Happy Customers

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Salesforce Certified Consultants

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Salesforce Consulting Services We Provide

Just in case you did not know much about Salesforce

Salesforce is the World’s No. 1 CRM platform. Salesforce make cloud-based solutions, designed to help businesses connect to their customers in a whole new way. Salesforce helps businesses find more prospects, close more deals, and wow their customers with amazing service all on a single platform.Customer 360, comprises a complete suite of products, it talks to and unites your sales, service, marketing, commerce, and IT teams and brings in a single, shared view of customer information, so that your company too can become a customer focused company.

USSG as your

Salesforce Consulting Partner…

We help accelerate your business growth through our customized Salesforce consulting solutions to meet your business needs!!

Our Salesforce consulting services aim to help you maximize your Salesforce ROI to drive sales, build marketing funnel, improve customer service, boost revenue, automate end to end process, while cutting down operational costs and reduce time-to-market. By leveraging our human-centric approach, our team of domain experts, designers, consultants and developers implement game-changing Salesforce products and create meaningful customer experiences to drive significant business impact.

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Why should you choose USSG Salesforce Consulting Services?

Complete accountability

Our domain experts can help you realize your most critical objectives with our focused commitment and ownership to maximize your Salesforce ROI.

Certified Expertise

Tap into our large pool of multi domain salesforce specialists who come with vast experience of delighting customers across the globe.

Faster innovation

Unlock the true power of Salesforce, get access to the latest upgrades, and innovate rapidly with the help of our Salesforce certified professionals.

Faster outcomes

To turn your vision into reality faster, partner with an expert like USSG, who is committed to your long-term and sustainable success.

Things you will achieve using Salesforce from our Consulting Services

Clarity on business objectives

We help define your business objectives that can be achieved using Salesforce, be it sales improvement, enhancing client happiness, or streamlining processes.

Selecting the right tools

We provide advice on which Salesforce products and features you should go with to achieve your business requirements, goals & your budgets.

Enhance user adoption

We start to focus on user adoption with a clear plan from Day1 and don’t keep this as a post implementation process, like many others do

Authentic data entry

We help to ease data entry processes by automating repetitive tasks, lowering manual entry mistakes, & thereby improving efficiency & authenticity.

Integrating CRM with other systems

Data is silos is as good as No Data. We help to Integrate Salesforce with other tech tools, apps, and systems to improve productivity and efficiency.

Build visually appealing analytics

We identify the key performance indicators (KPIs) and build personalized dashboards & reports to review the data for ease in strategic decision making.

Enhancing ROI

We monitor the ROI of your Salesforce implementation to ensure that it delivers what it promises.

Enhance productivity

Automation & optimization of Salesforce workflows & processes enhance user productivity & lowers downtime.

Salesforce as your single source of truth

Our services ensure that the data parked in Salesforce is clean, up-to-date, and easily available to users with the automation of data management tasks and activities.

Salesforce Implementation

We deliver custom and configurable Salesforce implementation services to meet your unique business needs.

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A Good Salesforce implementation Partner can:

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Increase Sales Revenue-130
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Customer Retention

Data suggests that 63% of CRM implementations fail due to improper implementation strategy and the inability to leverage the power of Salesforce to its fullest.

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Why USSG as your Salesforce Implementation Partner?

We bring along our team’s expertise in almost all the cloud offerings from
Salesforce like :

Sales cloud automation
Service Cloud automation
Marketing Cloud automation
Pardot
CDP- Cloud Data Platform
Experience cloud

Lightning Web Components
Field Service
CPQ
Einstein Analytics
Generative AI
Mulesoft.

Salesforce Customization and Configurations

As your Salesforce implementation partner we shall build your Salesforce solution in two ways: by configuration or customization of your CRM system. Salesforce configuration means that we will optimize Salesforce default features with pre-built point-and-click tools.By customizing Salesforce, we will develop tailor-made functionality using code to meet your unique requirements. We always strive to reduce customizations, unless necessary and try implement with minimum code.Depending on your key needs, we will enhance your CRM system with additional custom functionality like custom reports and dashboards, workflows, security access setup, approval processes, etc.

Our Salesforce Development Life Cycle

Research & Discovery Session

Initially, we collect, understand your functional requirements and business needs. Next, we conduct interviews to define the user interface, functionality, scope of work and other necessary business processes for building the best Salesforce solution for your business.

UX/UI Design and Prototyping

We then move to UX/UI design and prototyping executed by our best UI/UX designers. At this stage, we leverage the knowledge we obtained during the discovery phase to build an efficient user journey map and create the best user experience for your clients and actual users.

Development

Once the UX/UI design is ready, our expert custom software developers start building your product considering the developed technical specification and your business needs. We do our best to deliver a scalable, maintainable, and secure application by following the global industry standards, minimum code and Salesforce experts guidance. We create easy-to-use bespoke custom software to meet the needs of your end-users and clients.

Quality Assurance & User Acceptance Testing

Once the software development process is over, our QA software testers takeover and do validation of your custom app. They perform stress load, functionality, and usability tests to ensure your application runs smoothly and without errors. They use as many use cases as possible to test almost all practical business scenarios.

System Integration

USSG develops custom integration solutions and connect your Salesforce custom apps with third-party tools such as ERP, CMS (content management systems), document management tools, Marketing automation and other platforms existing within your organization with ease.

User Training

We provide group training to the end users, or Train the Trainer model team sessions, continous education, and training materials are provided to the end users to increase user adoption of your newly built Salesforce applications. We gamify the whole experience to create excitement among the team members to improve adoption right from the beginning of the project execution.

Monitoring and Deployment

We monitor and deploy the modules, change sets, updates, and patches to verify the proper functioning of your application and fix all possible errors or bugs. This way, we ensure that your custom software will meet end-user’s requirements on all devices.

Maintenance and Support

When we finish your custom Salesforce app development, we offer to maintain and support your application. It allows us to streamline your business operations by constantly improving your application with regular enhancements and keeping your software updated and robust.

We Care for Community

From our inception, USSG, has dedicated more than 1% of their product and employee time for the betterment of nonprofits in and outside the Salesforce ecosystem. By aligning our efforts with Pledge 1%, USSG, a Salesforce Consulting Partner, is excited to join this network of founders, entrepreneurs and companies around the globe that are committed to giving back.