Service Cloud Automation

Salesforce customers see a 27% decrease in support costs.

Our Service Cloud Automation Expertise

We help you deliver personalized customer support at scale with Einstein AI. Bring every customer service process you run in your organization onto one, unified AI platform so you can decrease costs and increase productivity. Salesforce allows us to unify email, social, phone, and chat support and manage every channel from one console.

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Sell faster, smarter, and more efficiently with AI + Data + CRM.
Boost productivity and grow in a whole new way with the #1 CRM for sales.

Scale support across all touchpoints using Salesforce Service cloud & USSG expertise.

Connect every conversation in the customer journey and with an AI-driven customer engagement solution built directly into your CRM reduce your costs. We help you deliver personalized experiences across every service channel to increase your customer satisfaction.

Customer 360

Customer 360, Salesforce’s entire suite of products, helps one to connect with your customers in a whole new way. With trusted AI, data, CRM, & USSG as your expert consulting partner, your marketing, sales, commerce, service, IT, and data teams are enabled and more productive than ever.

Connected data leads to seamless customer experiences.

Connect all your data with the #1 AI CRM to give your teams across departments a complete view of every customer. With your data unified, your teams can deliver the right experience, at the right time – each time.

Case Management

Give your agents the right tools and data they need to manage the follow-up to every conversation, across channels, on a single screen. Deliver proactive, personalized service across all channels — phone, self-service, messaging, and chatbots — at scale.

Customer Self-Service Experience

Reduce costs and drive efficiency by empowering customers to find answers on their own. Give customers answers to commonly asked questions by easily embedding knowledge content into a branded self-service help center. Drive customer awareness and give agents time to solve critical cases by easily sharing answers and resources based on common questions and requests.

Field Service

Reduce costs and increase productivity with Field Service built directly in your CRM. With SF Mobile App’s flexible lightning framework, prepare teams with summaries of critical information required for every appointment. Using Onsite knowledge search, improve first-time fix rates by easily surfing relevant information for contractors and employees.

Customer Service Incident Management

Resolve disruptions faster and deliver great customer experiences with proven workflows from Salesforce. Instantly collaborate, track incident details, and manage customer communications — all in one place.

Event Monitoring

You can stay ahead of anticipated major disruptions by monitoring systems to detect and act before they have widespread impact at your customers place.

Automation & Workflows

We help you eliminate manual tasks and streamline multi-step processes so your teams can focus on incident response, resolution, and building customer trust.

Reports and Dashboards

You can track and measure incident’s impact. Visually see how your team is managing incidents throughout their service lifecycle with a pre-built dashboard to enable strategic decision making for improved customer experiences.

Are you ready to take the next step with the Service Solution built on the world’s #1 CRM?

We all appreciate the important role of sales teams: to scout new customers. But what many companies don’t realize is that retaining customers is just as critical for sustaining growth. Happy customers come back again and again. And they turn into loyal brand ambassadors who bring in even more new customers.That’s why your service team is no longer just a break-fix operation, we convert them into a customer experience operation. We ensure that your service team who is sitting on the frontlines of customer success, are working effortlessly to keep current customers from becoming ex-customers. According to a study by Bain &Co. the ability to retain customers makes a large difference. A 5% increase in customers base can increase profits by 25% to a whopping 95%.

Salesforce Industry Vertical Solutions We are Experts in

EdTech, Education

Financial Services

Health care

Hospitality & Hotels

Manufacturing

Media & IT ITES Services

Non-Profit

Professional Services

Retail & Commerce

Real Estate Services

Why USSG for your
Service cloud Automation.

Contact Us

As Salesforce partners we collaborate with you to make your offerings and services
exclusive and your customer and partner experiences more joyful. We work together,
cutting across domain & industry, or size to meet the needs of our customers. We take
personal ownership and are accountable for delivering on our commitments with total
integrity and knowledge that our customer’s data is confidential and cannot be
compromised. We believe your success is our success.