Service Cloud Automation
Our Service Cloud Automation Expertise
Sell faster, smarter, and more efficiently with AI + Data + CRM.
Boost productivity and grow in a whole new way with the #1 CRM for sales.
Scale support across all touchpoints using Salesforce Service cloud & USSG expertise.
Customer 360, Salesforce’s entire suite of products, helps one to connect with your customers in a whole new way. With trusted AI, data, CRM, & USSG as your expert consulting partner, your marketing, sales, commerce, service, IT, and data teams are enabled and more productive than ever.
Connected data leads to seamless customer experiences.
Connect all your data with the #1 AI CRM to give your teams across departments a complete view of every customer. With your data unified, your teams can deliver the right experience, at the right time – each time.
Give your agents the right tools and data they need to manage the follow-up to every conversation, across channels, on a single screen. Deliver proactive, personalized service across all channels — phone, self-service, messaging, and chatbots — at scale.
Customer Self-Service Experience
Reduce costs and drive efficiency by empowering customers to find answers on their own. Give customers answers to commonly asked questions by easily embedding knowledge content into a branded self-service help center. Drive customer awareness and give agents time to solve critical cases by easily sharing answers and resources based on common questions and requests.
Reduce costs and increase productivity with Field Service built directly in your CRM. With SF Mobile App’s flexible lightning framework, prepare teams with summaries of critical information required for every appointment. Using Onsite knowledge search, improve first-time fix rates by easily surfing relevant information for contractors and employees.
Customer Service Incident Management
Resolve disruptions faster and deliver great customer experiences with proven workflows from Salesforce. Instantly collaborate, track incident details, and manage customer communications — all in one place.
You can stay ahead of anticipated major disruptions by monitoring systems to detect and act before they have widespread impact at your customers place.
Automation & Workflows
We help you eliminate manual tasks and streamline multi-step processes so your teams can focus on incident response, resolution, and building customer trust.
Reports and Dashboards
You can track and measure incident’s impact. Visually see how your team is managing incidents throughout their service lifecycle with a pre-built dashboard to enable strategic decision making for improved customer experiences.