Tableau, Einstein & Generative AI

Bring the power of analytics to everyone. With AI grow your business faster.

Boost your bottom line with Tableau and the domain expertise brought to you by USSG.

Empower smarter decisions with fast, flexible, easy analytics.

We create from pleasing visualizations to intelligent predictions — and everything in between — bringing together capabilities to make data-driven decisions. Tableau is one of the broadest and deepest, end-to-end data and analytics platform. Our certified consultants ensure the responsible use of your data and drive better business outcomes with fully integrated data management and governance, visual analytics and data storytelling, and collaboration.

Faster Time to Business Insights

Increase in Close rate

Reduction In decision Taking Time

Key Features

Built-in AI

We practically apply AI to provide accurate predictions and actionable insights. Our experts bring in Tableau AI’s trusted generative AI to the entire Tableau Platform to democratize data analysis and simplify insights consumption at scale. These features of Tableau accelerate time to value and reduces repetitive tasks for your data analyst with smart suggestions and in-product guidance. The Tableau AI which is built on the Einstein Trust Layer, it allows data administrators to enable trusted, ethical, and open AI-powered experiences without compromising data security and privacy.

Security and governance

Security & Governance is of prime importance for us. Our consultants provide access to actionable data and know it’s safe with industry-leading security and governance models. Based on your inputs we define policies and procedures to ensure that the right data is available to the right people in your organization, at the time they need it. We maintain the balance between control and agility so that you can enable everyone in your organization to get the answers they need without compromising on security.

Connected conversations.

We know your data lies in silos across various departments. We provide insights across departments or the enterprise in Slack and within your governed data environment. We integrate Tableau with Slack, helping everyone across your organization make smarter, faster decisions. Whether it's notifications for data-driven alerts, intuitive search commands so you can find analytics content, or seamless sharing across your entire organization, we configure Tableau and Slack to put data at the center of every conversation.

Data visualization

People comprehend data better through pictures than by reading numbers in rows and columns. Our analytics specialists provide an intuitive way to see and understand trends, outliers, and patterns in data. Using our visualised data, you can more effectively ask and answer important business questions such as “Which areas are my sales growing,” “What is driving growth” and “What are the characteristics of my customers using different services?” etc. Our data consultants transform your data from an underutilized asset to a competitive advantage by combining visual analytics with the power of data science.

Data management model

Salesforce CRM Analytics

Empower customer-facing teams with intelligent analytics and predictions in Salesforce workflows deployed by USSG’s certified consultants.

Generative GPT & Salesforce Einstein

Generate trusted content grounded in customer data.

McKinsey projects that generative AI could grow the global economy by $2.6 trillion to $4.4 trillion annually by 2030.

Generative artificial intelligence (AI) exploded on the scene in late 2022, sending people and businesses into a frenzy of curiosity and questions over its potential. But what exactly is generative AI? Put simply, generative AI is a technology that takes a set of data and uses it to create something new – like poetry, an email to a client, or new music – when prompted by a human. Unlike traditional AI models, generative AI “doesn’t just classify or predict, but creates content of its own and, it does so with a human-like command of language. Of course, the ability to classify and predict data accurately is a critical element to successful generative AI: The product is only as good as the data it must work with.

IT Leaders Prioritizing Gen-AI

India leads in AI based Start Ups

Believe Gen-AI helps Serve Customers better.

How does generative AI work?

There are several approaches to developing generative AI models, but one that is gaining significant traction is using pre-trained, large-language models (LLMs) to create novel content from text-based prompts. Generative AI is already helping people create everything from resumes and business plans to lines of code and digital art. But the technology’s potential at Salesforce and for enterprise businesses like yours goes beyond making images or content.

Our AI certified developers give the tool direction on what to produce, and then, based on the LLMs it has to work with, the AI generates something — be it words, code etc.

For enterprises, it is very important to include a human intervention approach when developing and using generative AI technologies. By doing so, one can validate and test automated workflows with human oversight and intervention before releasing fully autonomous systems. This can help prevent potential risks and ensure that the technology is being used in a responsible and ethical manner. Moreover, having a human in the loop can help build trust and confidence in the technology among your stakeholders and customers.

Generative AI at Salesforce & USSG’s expertise.

The potential for generative AI with Salesforce is huge. USSG can support you in your Salesforce GenAI initiatives with our team of certified experts.

AI is already an integral part of the Customer 360 platform, and through Einstein AI technologies Salesforce delivers nearly 200 billion predictions every day across Salesforce’s business applications. Our AI experts can help leveraging the AI insights for you in your salesforce instance in almost all areas, including:

Sales, uses AI insights to identify the best next steps and help close deals faster with close to accurate predictions.
Service, uses AI to have human-like conversations and provide answers to repetitive questions and tasks, freeing up agents to handle more complicated tasks.
Marketing, leverages AI to understand customer behavior and personalize the timing, targeting, and content of marketing activities.
Commerce, uses AI to power highly personalized shopping experiences and smarter ecommerce.

With AI built for CRM, your teams shall be made more productive than ever, generating content optimized for performance — right out of the box. And with the Einstein Trust Layer, we ensure that your data is always private and protected.

Salesforce Sales AI

Unleash productivity with generative AI & USSG power packed team of AI experts.

Our consultants enable your sales team to sell faster with trusted AI for sales built directly into your CRM. We arm your sales team with both predictive and generative AI to inform and them guide all through their sales cycle. We automate sales processes, build stronger relationships, and guide Sales & Marketing to close higher volumes with Einstein.

Einstein GPT for Sales

Make stronger connections with AI that prospects for you powered by USSG.

Close every call with conversational AI

Customer Signals

Our experts help you identify, to act on key insights like objections, competitors, and pricing — all based on your individual customer conversations. We visualize conversation trends to help you refine your sales pitch, programs, competitive plays, and enablement.

Call Transcription and Next-Step Guidance

You can now stop data entry and notetaking during meetings. We enable you to automatically log and transcribe every call. Our consultants improve the follow-through and deal progression process by alerting your Sales to next steps and action items. We enable you to keep your reps focused on the highest value work for higher productivity.

Buyer Assistant

We automate the process to move your marketing pipe to sales pipe fast. Our experts can replace dead-end, web-to-lead forms with live conversations over chatbots. We build a process to qualify and pass leads to your teams right from your website. We empower qualified leads to connect with your sales rep instantly or schedule a meeting time that works for your prospect.

Automated Research Assistant

We automate prospect and account research. Our developers enable your teams to collate crucial context from relevant sources across the web pulled right into your CRM and automatically update existing records as you keep learning more.

Accelerate decisions with AI-driven predictions and automation enabled by USSG

Salesforce Service AI & USSG Domain expertise

Strengthen customer relationships with personalized replies, recommendations, and knowledge articles powered by your trusted CRM data. Boost service team productivity.

Our AI experts deliver personalized service and save time with GenerativeAI built directly into your flow of work. We enable you to utilize Salesforce trusted AI for customer service to create seamless conversational, predictive, and generative AI experiences for your agents and customers.

Service Replies

With AI-generated replies on SMS, Whatsapp, and more, we enable you to increase your customer satisfaction levels and reduce agent handle time. We make your teams use Einstein Service Replies on any channel to analyze content from customer conversations in real time. We ensure that you receive AI-generated replies crafted from data from the conversation or from your company’s trusted knowledge base. This enables agents to share these replies with customers with one click or edit them before sending.

Work Summaries

No more writing those long summaries after each call. We help to drive your team’s efficiency and boost agent productivity with AI-generated summaries for any work, order, or interaction. Our consultants enable you to use Einstein to predict or create a summary of any issue and resolution at the end of a conversation and save time for your agents. We empower your agents to review, edit, and save these summaries to feed your knowledge base.

Knowledge Articles

What is the use of having historic data that is not accessible? We build a knowledge base with articles on topics ranging from product details to frequently asked customer questions. We also summarize support interactions and create helpful knowledge articles. These articles support customers and save agents time by making useful information easily accessible.

Next Best Actions

We ensure that your agents get the right recommendations, right when they need them. We guide agents with AI-generated suggested offers and actions crafted from your trusted data. You can refine those recommendations and manage suggestions in categories like repair, discount, or add-on service.

Bot Builder

Now building a Bot is child’s play with salesforce ChatGPT. We can help you launch your multichannel, multilingual bot that integrates with your Salesforce data in just a few clicks. You can automate routine tasks — like providing common answers or performing typical processes — and help your team do more. With this you can easily create rich experiences for your customers on their preferred messaging platform.

Multilingual Bots

Connect with your customers in the language they prefer. We enable you to provide service that transcends cultural barriers with bots that use natural language understanding (NLU) and named entity recognition (NER) to understand language and local details such as dates, currency, and number formatting.

Now, generative AI has the potential to help you connect with your audiences in new, more personalized ways across many sales, customer service, marketing, commerce, and IT interactions. All your resources are now speaking ONE language, feeding ONE experience and working as ONE team thus enabling richer customer experiences and improved bottom line.

But generative AI is not without risks. It gets a lot of things right but many things wrong. As we race to bring this technology to market, it’s critical that we do so inclusively and intentionally. It’s not enough to deliver the technological capabilities of generative AI, we must prioritize responsible innovation to help guide how this transformative technology can and should be used — and ensure that our employees, partners, and customers have the tools they need to develop and use these technologies safely, accurately, and ethically.